Home Forums Woocommerce simply order export addon No Export, Endless Spinning Wheel

This topic contains 7 replies, has 3 voices, and was last updated by Ankit Ankit 1 month ago.

Viewing 8 posts - 1 through 8 (of 8 total)
  • Author
    Posts
  • #8273

    Samy2710
    Participant

    Hi

    When I select a longer date range or an older date range the data is not getting exported and I see endless spinning wheel.

    How do I fix this issue please

    #8275
    Ankit
    Ankit
    Keymaster

    Hi,

    Thanks for contacting support.

    Could you please let me know if the WordPress and Woocommerce plugin is updated along with the order export plugin’s latest version?

    If yes, I would request you to kindly provide me the wp-admin and FTP credentials of the site in order to further investigate the issue.

    You can mark the message as private while posting credentials, so that only you and me would be able to view the credentials.

    Regards,
    Ankit G.

    #8276

    Samy2710
    Participant
    This reply has been marked as private.
    #8277
    Ankit
    Ankit
    Keymaster

    Could you please do following for me?

    Please add following lines to wp-config.php file.


    define('WP_DEBUG', true);
    define( 'WP_DEBUG_LOG', true );
    define( 'WP_DEBUG_DISPLAY', false );

    Please add those lines before.


    /* That's all, stop editing! Happy blogging. */

    This will create a debug.log file in /wp-content/ folder.

    Now, please try to access wp-admin again, if problem appears again, please send me contents of debug.log file in next message, so that we can investigate the issue.

    Regards,
    Ankit G.

    #8323

    hank@tes.org
    Participant

    I’m also have this issue.

    #8325
    Ankit
    Ankit
    Keymaster
    #8326

    Samy2710
    Participant

    Hi

    I am not a IT person but I was told by our IT that the way the plugin access the order data was deprecated in version 3 of woocommerce and they placed a filter to override this. I have no issues now to download the reports.

    #8327
    Ankit
    Ankit
    Keymaster

    Could you please provide me the wp-admin details along with ftp credentials so that I can debug the problem for you?

    You can mark the reply as private, so that credentials will be visible to you and me only.

    Regards,
    Ankit G.

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